Privacy Policy

Information We Collect

We maintain physical, electronic and procedural safeguards designed to protect your personal information. We gather nonpublic personal information about our customers as may be necessary to conduct business with our customers. We do not disclose any nonpublic information about our customers or former customers to any third party, except as permitted by law.

We collect nonpublic personal information about you from the following sources:

• Information we receive from you on applications or other forms, over the telephone or in face-to-face meetings, and via the Internet. Examples of information we receive from you include your name, address, telephone number, social security number, credit history and other financial information.
• Information about your transactions with us or others. Examples of information relating to your transactions include payment histories, account balances and account activity.
• Information we receive from a consumer reporting agency. Examples of information from consumer reporting agencies include your credit score, credit reports and other information relating to your creditworthiness.
• From employers and others to verify information you have given to us. Examples of information provided by employers and others include verification of employment, income or deposits.

Information We Disclose

Your personal information will only be retained for the purpose of providing you with our response to your query and will not be made available to any third party except as necessary to be disclosed to any related entity for the purpose intended or as required to be disclosed under law.

We treat data as confidential within our firm and require strict adherence of all our employees to data protection and our confidentiality policies.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Consent

By submitting your information through our website, you consent to its collection and use as described in this policy.

Security Measures

We maintain reasonable safeguards to protect your information, including encryption for data transmission and access controls to limit who can view it within our company.

Links to Other Sites

Our website may contain links to third-party sites not governed by this policy. We are not responsible for their privacy practices and encourage you to review their policies.

Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. Below are details for Colorado and California residents, though similar rights may apply elsewhere.

Colorado Privacy Rights (Colorado Privacy Act)

If you're a Colorado resident, you have the right to:

• Access the personal information we hold about you.
• Correct inaccuracies in your information.
• Delete your information.
• Opt out of targeted advertising or data sales.

To exercise these rights, email us at privacy@chestnutmortgage.com with "Colorado Privacy Request" in the subject line. We'll acknowledge your request within 10 days and respond within 45 days.

California Privacy Rights (CCPA/CPRA)

If you're a California resident, you have the right to:

• Know what personal information we collect, use, or share about you.
• Request deletion of your information.
• Opt out of the sale of your information (note: we don't currently sell your data).
• Non-discrimination for exercising these rights.

To exercise these rights, email privacy@chestnutmortgage.com with "CCPA Request" in the subject line or call (628) 213-8391. We'll confirm receipt within 10 days and respond within 45 days. We may need to verify your identity.

Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:

Changes to This Policy

We reserve the right to alter this privacy policy statement at our discretion. Any change to this policy statement will be posted on our web site in a timely manner.